What art/graphic file type should I send you?

Acceptable Files in either Mac or PC Formats
Art files must be created in Adobe Illustrator 9.0, Macromedia Freehand 9.0, CorelDraw or lesser versions. All CorelDraw (CDR) files Must Be saved as an AI file EPS (Adobe Illustrator, EPS, Curves.) All files must be saved as EPS and all text converted to outline. EPS format files provide superior reproduction quality allowing images to be resized with no loss of sharpness or detail.

Artwork with Text
We recommend that all text be converted to outlines when possible. If not, all fonts, font suitcases, printer fonts and screen fonts must be included with art and files that contain curved copy. PC versions of the above software must have text converted to outline since our systems are Mac-based and cannot use PC fonts. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions, for embroidery letter should be non-serif and at least 2/16" to 1/4" in height. It is often necessary to modify or drop text entirely for small imprint areas.

Single Color Artwork
We prefer Adobe Illustrator files, however we can use .jpg or .tiff files if their resolution is 600 dpi (dots per inch) or higher at the size of the imprint area. The logo should be in black on a white background. Web images are 72 dpi and are not acceptable. If your item is to be embroidered, we can use a web graphic.

Multiple Color Artwork
Send only original, native vector, EPS files. We can not accept art files from the following Mac or PC platforms: BMP, Photoshop EPS, JPG, GIF, PICT, or TIFF. Do not attempt to save these files in an acceptable format. We cannot guarantee files sent from PC platforms (BMP, DOC, GIF, PICT, PPT) or any other than our preferred file formats or acceptable software will be usable. PC files such as DOC, EXE, PCX, PPT, P65, or XLS are not acceptable. These file formats are generally low resolution-- only suitable for viewing on-screen-- not for printing and cannot be appropriately modified. If your item is to be embroidered we can use a low quality graphic.

If you have any other questions, feel free to contact our art department and we'll walk you through it. Remember, it might be a bit of a hassle now, but once we have it on file, you'll never have to deal with it again.

Where do I upload my art?

You can upload your artwork to us here:  Artwork Upload

Cancellation/Refund/Return Policy

Being that promotional items are customized to your needs, it is hard for us to cancel an order that has already been printed or is in production.  Our requirements for cancellations are 24 hours after an order is placed.  If your order was a RUSH order, it is possible that we may have already started on it depending on the time of day you placed your order.  If this is the case, you may be charged artwork, setup and any other fees that may have been incurred during the process of having your order in production.  There are NO refunds on items that have already been printed.  There are NO exceptions to this rule.  Please be sure to check your artwork carefully.  Returns that are made to us due to error on our part must be returned before order is replaced.  If items are not returned within a 10-day period, you will be responsible for payment of items in full.  This also applies to any samples not returned.